Customer Care Representative

Job not on LinkedIn

🕒 February 27

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Copperhead Grille

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 B2C

⚽ Sports

🛍️ eCommerce

B2C • Sports • eCommerce

<Copperhead Grille> Copperhead Grille is a Lehigh Valley sports-themed restaurant and grille serving handcrafted American pub fare, including award-winning wings, burgers, baby back ribs, steaks, seafood, and pasta. The company operates multiple local locations with a full bar featuring craft and import beers and cocktails, offers dine-in with state-of-the-art TVs and sound for sports viewing, takeout, catering, online ordering, gift cards, and a frequent-dining rewards program, and participates in community fundraising events.

📋 Description

• Supporting our clients customers as a first point of contact. • Responsible for answering calls, providing product information, and helping the customer. • Delivering a consistent, elevated customer service experience. • Answering incoming customer calls and assisting with customer registration on our website. • Managing large amounts of inbound and outbound calls in a timely manner. • Identify customer needs to ensure the customer is provided complete and accurate information. • Process required transactions via mainframe or web-based applications. • Field incoming calls from customers seeking to place service calls and supply orders. • Place customer service and supply orders appropriately in IMS / e-Automate system. • Ensure data integrity when placing orders, including confirming customer information.

🎯 Requirements

• A High School Diploma or GED equivalency is required. • Customer account management experience preferred. • Flooring industry experience preferred.