Senior Manager, Managed Knowledge Services

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🕒 May 27

🌽 Illinois, Massachusetts, +1 more states – Remote

🌽 Illinois – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote

💵 $95k - $105k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Copyright Clearance Center (CCC)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

📋 Compliance

📚 Education

Compliance • Education • Software

Copyright Clearance Center (CCC) is a leading provider of copyright licensing solutions and software services designed to facilitate the permissions and reuse of copyrighted content across various industries. CCC Marketplace enables users to obtain permissions and access a diverse range of content from thousands of publishers, ensuring compliance with copyright regulations. With robust software solutions like RightFind, the company supports academic and business institutions in managing copyright compliance efficiently, ultimately promoting innovation in content sharing and usage.

📋 Description

• Operational oversight of assigned Managed Knowledge Services engagements as part of CCC’s professional services product offering • Collaborate cross-functionally to execute against client agreements, supporting renewal activities to ensure on time contract renewals • Provide day-to-day staff management, including performance feedback, professional development planning, and retention strategies to build a high-performing, motivated team • Serve as the escalation point for employee relations matters • Oversee recruitment, onboarding, performance management, and career development initiatives

🎯 Requirements

• Bachelor’s degree required, MLS/MLIS degree preferred • Minimum of 3 years’ experience in a client facing role, supporting client accounts managing teams and guiding talent • Strong people management skills with proven ability to develop, motivate and retain high-performing teams • Demonstrated experience managing and growing client relationships in research or corporate library preferred; pharmaceutical experience a plus • Self-directed and motivated with ability to work in a collaborative environment • Excellent oral and written communication skills • Ability to travel up to 10%

🏖️ Benefits

• Performance bonus eligibility • Professional development opportunities