Program Manager

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Core Education

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Education • Enterprise • SaaS

Core Education is a public benefit corporation dedicated to transforming nonprofit colleges and universities. Acting as a long-term operating partner, Core Education collaborates with institutions to implement strategic initiatives aimed at achieving prosperity and operational excellence. The company offers services such as revenue growth and diversification, technology modernization, operational effectiveness, and capital strategy development. By integrating their resources into the day-to-day operations of partner institutions, Core Education supports colleges and universities in overcoming internal barriers, driving revenue growth, and enhancing digital infrastructure. Their mission-driven approach focuses on enabling higher education institutions to realize their strategic goals while aligning with broader educational and societal benefits.

51 - 200 employees

📚 Education

🏢 Enterprise

☁️ SaaS

📋 Description

• Design how work flows (architecture and governance) • Define the blueprint for how work moves from intake to planning, execution, measurement, and continuous improvement. • Set standards for process maps, decision rights, and documentation. • Maintain the data dictionary and change controls (naming, versioning, approvals, and Service Level Agreements (SLAs)). • Build and operate the internal delivery platform • Lead a coordinated roadmap for foundational services, common workflows, shared components, and environments. • Maintain a transparent backlog; run planning and iteration rhythms with engineering and operations. • Define and meet Service Level Objectives (SLOs) for availability, performance, and safe change (including rollbacks and release notes). • Create a clear, companywide taxonomy for portfolios, programs, capabilities, and projects so work is modeled consistently. • Ensure that structure is mirrored across systems such as HRIS, CRM, work management tools, code repositories, time and finance systems, and BI. • Own enterprise configuration for work management tools: issue types, fields, workflows, boards, permissions, and automations. • Provide standardized templates (intake, prioritization, estimation, risk/dependency management) and reliable cross-project rollups. • Define canonical metrics (for flow, predictability, throughput, quality, and capacity) and publish self-serve dashboards for leaders. • Automate recurring executive updates; set quality thresholds and alerts for drift or breakage. • Build playbooks (quickstart guides, job aids) and deliver training for new workflows and tools. • Manage change windows, migration plans, cutovers, and rollback readiness. • Maintain audit ready evidence aligned to SOC 2 and ISO 27001 expectations; manage key vendor relationships and licensing.

🎯 Requirements

• 7–10+ years as a Technical Program Manager or Platform Program Manager in tooling, data, or developer productivity domains. • Proven administration and configuration of enterprise work management tools across multiple teams and projects. • Strong data modeling and integration skills (including APIs and webhooks); comfortable reading and writing SQL. • Successful delivery alongside architecture, security, data, finance, and operations; crisp stakeholder communication. • Opinionated about practical workflows and metrics; disciplined about change management and documentation. • Experience with modern data stacks (for example, transformation tools, orchestration, cloud warehouses) and enterprise Business Intelligence (BI). • Familiarity with ITIL / ITSM, SOC 2, ISO 27001, and scaled agile frameworks.

🏖️ Benefits

• Health insurance • Professional development opportunities