Senior Salesforce Business Analyst

🕒 5 days ago

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CoreSphere, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

☁️ SaaS

🏛️ Government

🤝 B2B

SaaS • Government • B2B

CoreSphere, LLC is an IT services and digital transformation firm that delivers modular, cloud-based mission-critical solutions using SaaS, PaaS, and IaaS platforms. The company offers Salesforce and ServiceNow engagements, product solutions and use-case demos, and focuses on health and human services among other government and commercial verticals. CoreSphere serves federal, state and local agencies as well as commercial and non-profit clients, using agile methods to implement enterprise cloud technologies.

📋 Description

• Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and grooming. • Translate high-level information into detailed requirements and clear, concise user stories with acceptance criteria in the requirements management system. • Map functional business requirements to Salesforce.com features and functionality; develop as-is and to-be process maps. • Collaborate with different stakeholders to document business and functional requirements into Epic’s and User Stories, or Business Requirements Documents. • Work as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle. • Engage with Developers, Solution Architects, and other delivery team members to ensure systems meet business needs. • Participate in and contribute to conversations around solutioning and architecture on the Salesforce platform • Facilitate Agile scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. • Collaborate with the Scrum Team to groom user stories, participate in sprint execution, and identify and resolve team impediments. • Coach and mentor the Scrum Team, leading to successful implementation and maintaining focus on tasks. • Engage in testing cycles (UAT, Regression, and system), create Test Plans and Test Cases, and facilitate UAT sessions with business stakeholders. • Manage feedback in the form of enhancements and bugs, ensuring the quality of the solution output. • Prepare project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and test plans. • Conduct training sessions for end users. • Assess requirements to produce wireframes, visual flows, process diagrams, and/or fit-gap analysis to devise options for solving business challenges. • Identify and manage risks, issues, and dependencies, developing plans to escalate and mitigate them effectively.

🎯 Requirements

• Excellent interpersonal, listening, oral, and written communication skills. • Strong analytical skills with accuracy and attention to detail. • Ability to manage multiple tasks in a team-based environment. • Experience working with sandbox and production environments. • Demonstrated adherence to Salesforce.com best practices. • Bachelor’s degree in business, Engineering or Computer Science or similar. • Minimum work experience: 7 years of experience as a Sr. Business Analyst/Scrum Master with end-to-end Salesforce implementation experience. • Minimum 3+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment. • Minimum 3 years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps. • Strong expertise in applying Agile/Scrum methodologies. • Experience conducting simple to complex Project Demos and Sprint Demos. • Excellent listening, oral, written, and presentation skills. • Excellent analytical skills, as well as accuracy and attention to details. • Experience working in JIRA, Confluence, or other Agile project management tools. • Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint.

🏖️ Benefits

• Competitive Pay • Paid Time Off • Sick Leave • Public Holidays • STD/LTD • Health and Dental • 401(k)