Customer Service Support Specialist

🔥 12 hours ago

🇬🇪 Georgia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoreStar

WebsiteLinkedInAll Job Openings

11 - 50 employees

CoreStar is a technology company delivering innovative and scalable solutions to partners across the IT industry.

📋 Description

• Serve as the first point of contact for customers • Respond to customer enquiries via live chat, email and other supported contact channels • Resolve issues professionally and efficiently from first contact to closure • Manage and follow up support tickets in Zendesk • Investigate account, payment and technical questions using internal systems before escalating • Apply verification, security and compliance procedures on every interaction • Handle complaints and de-escalate difficult conversations • Maintain clear and accurate case notes • Flag recurring issues and process gaps • Work reliably across a rotating three-shift pattern in a 24/7 operation

🎯 Requirements

• Previous customer support experience in a live chat or ticket-based environment • Experience with Zendesk or a similar support platform • Fluent English, both written and spoken • Confident computer literacy and the ability to work across several systems at once • Availability to work a rotating three-shift pattern, including nights, weekends and public holidays • Ability to respond to customer enquiries via live chat, email and other supported contact channels • Ability to apply verification, security and compliance procedures correctly • Ability to handle complaints calmly and de-escalate difficult conversations

🏖️ Benefits

• 18 non-service delivery days per year • Full paid onboarding and continuous training before you handle customers independently • Competitive salary, reviewed annually • Birthday presents from the company • Compensation for English and Greek language classes (partially paid by the Company after 3 months of service)