Distressed Passenger Agent

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Corpay

WebsiteLinkedInAll Job Openings

10,000+ employees

💳 Fintech

🤝 B2B

☁️ SaaS

Fintech • B2B • SaaS

Corpay is a corporate payments company that helps businesses manage spend, payables, and global transactions. It provides commercial card programs (physical, virtual and prepaid cards), AP automation (invoice, PO, and payments automation with ERP integrations), cross-border payments and currency risk management, fuel & fleet cards, workforce lodging/travel solutions, and an integrated platform called Corpay Complete. Corpay serves businesses worldwide, manages hundreds of billions in payments annually, and emphasizes automation, controls, rebates, and real-time visibility.

📋 Description

• Book hotel accommodations for Passengers • Handle emergency relocations of Passengers that occur last minute • Coordinate with scheduling and relevant groups to satisfy operational requirements and resolve passenger-impacting situations • Communicate with internal departments and management to resolve problems and expedite work • Monitor and confirm access to tools, systems, and resources required for job duties • Utilize tools and technology to process, track, and report transactions • Register reservation information, agreements, approvals, and background information in the TA Connections System and applications • Source suitable and compliant hotel markets and cities where American has no contracted hotels or contracted hotels are sold out • Obtain AA approval and record evidence in ConneX notes when only non-compliant hotel options are available • Make payments to hotel and transportation vendors according to system settings • Maintain positive, open, respectful, and professional communications • Report incidents formally to the supervisor on shift and/or HR • Maintain attendance, punctuality, breaks, and adherence to company policies and the Employee Handbook • Support IT, Billing, and Commission Collections departments with data gathering, folio gathering, collections payments, and troubleshooting • Work on special projects and other assigned duties • Report directly to the Operations Manager

🎯 Requirements

• Fluent in English and native Spanish • Excellent interpersonal, written, and verbal communication skills • Strong organizational and multitasking abilities • Familiarity with hotel sourcing, market research, and rate negotiation • Proficiency with Connex and PC tools • Customer service or call center experience preferred but not required • Willingness to work flexible hours, including evenings, weekends, and high-demand irregular operations • Ability to work independently and as a contributing team member • Ability to interact with clients and business partners electronically and by telephone • General understanding of Connex • Reliable internet connection of 100 Mbps or higher is mandatory • Quiet home-work environment is mandatory

🏖️ Benefits

• Remote work environment • Corpay will provide support and setup for success • Inclusive and respectful workplace • Equal employment opportunity • Reasonable accommodation during the application or interview process • Potential pre-employment screening in accordance with applicable laws and policies • Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable