Senior Program Manager – Operations

🕒 April 20

🇺🇸 United States – Remote

💵 $100k - $140k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

💳 Fintech

🤖 Artificial Intelligence

Healthcare Insurance • Fintech • Artificial Intelligence

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Own overall program execution and operational delivery for a strategic client within Cotiviti’s Value‑Based Care solutions • Partner closely with Client Executives to align delivery execution with client goals, contractual commitments, and long‑term growth objectives • Act as the primary point of coordination across internal teams including Product Management, Engineering, Data Analytics, Operations, Implementation, and Support to ensure alignment and timely execution • Lead client‑facing cadence including planning meetings, operational touchpoints, release discussions, issue reviews, and roadmap alignment • Proactively identify delivery risks, dependencies, and obstacles; orchestrate appropriate internal resources to resolve issues before they impact clients • Ensure open issues, action items, and cross‑team dependencies are tracked, communicated, and resolved within agreed timelines • Maintain accountability for key milestones, client expectations, and delivery outcomes across concurrent initiatives • Track and report on contractual commitments, SLAs, and operational performance • Produce and manage client‑related documentation including meeting materials, program plans, requirements coordination, decisions, risks, and follow‑ups • Ensure client delivery activities are managed in alignment with revenue expectations and operational constraints • Contribute to continuous improvement of internal delivery processes, tools, and cross‑functional workflows • Complete annual performance objectives and additional strategic initiatives as assigned

🎯 Requirements

• Bachelor’s degree required; relevant Master’s degree preferred • Minimum of 7 years of healthcare industry experience (payer, TPA, or healthcare technology/analytics vendor) • Demonstrated experience supporting Value‑Based Care programs • Minimum of 5 years of successful client and/or program management experience in complex, cross‑functional environments • Proven ability to manage multiple interdependent workstreams, competing priorities, and executive‑level client relationships • Strong experience handling client escalations, aligning diverse stakeholders, and maintaining accountability for outcomes • Ability to remain effective under pressure while managing complex delivery timelines and dependencies • Excellent written, verbal, and presentation skills; able to communicate clearly with both technical and non‑technical audiences • Strong organizational skills with the ability to track details, follow through on commitments, and ensure closure • Ability to navigate and influence across matrixed teams in a dynamic, evolving environment • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook • Working knowledge of program and project management principles • Willingness to travel up to 15% as required

🏖️ Benefits

• Medical, dental, vision, disability, and life insurance coverage • 401(k) savings plans • Paid family leave • 9 paid holidays per year • 17-27 days of Paid Time Off (PTO) per year