Program Manager, People Operations Strategy

🕒 April 20

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Stripe

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Venture Round on 2021-05

Fintech • eCommerce • B2B

Stripe is a global payments processing platform that enables businesses to accept online and in-person payments. It offers a comprehensive suite of financial services, including payment processing, billing, and revenue management tools, aimed at businesses of all sizes, from startups to enterprises. By providing a developer-friendly API, Stripe allows businesses to streamline their payment operations and embed financial services directly into their applications, facilitating both B2B and B2C transactions.

📋 Description

• Champion transformation efforts to drive a users-first operational scale roadmap for the Global People Operations horizontal. • Drive improvements in internal operating mechanisms that shift the People Ops team toward proactive, automation and AI-driven operations. • Design and lead the mandatory, centralized "Front Door" for all work entering the Global People Operations team. • Partner with People+ COEs, Strategy & Enablement to ensure operational readiness for high-priority initiatives. • Drive the path for continuous improvement across the full service model; identify opportunities to deflect volume to automated or self-service solutions. • Build the framework to run Quality Assurance (QA) and monitor adherence to existing Knowledge Management and operational standards.

🎯 Requirements

• 8+ years of experience in People Operations, Service Delivery Management, or Business Operations within a high-growth, global environment. • Proven track record of driving a central work intake model and prioritization framework. • Demonstrated experience leading operational infrastructure such as workforce management (WFM), Quality Assurance (QA), or service enablement. • Strong fluency with the ability to define requirements for AI, RPA, and complex case-management ecosystems. • Exceptional analytical skills with the ability to use data analysis tools to forecast demand and model operational capacity for complex workstreams. • Excellent communication and stakeholder management skills; comfortable driving operational roadmaps and ROI analysis with senior leadership.

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities