VP Client Engagement

🕒 May 21

🇺🇸 United States – Remote

💵 $140k - $175k / year

⏰ Full Time

🔴 Lead

👔 Vice President

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

💳 Fintech

🤖 Artificial Intelligence

Healthcare Insurance • Fintech • Artificial Intelligence

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Develop, foster, and maintain relationships with customer accounts. • Liaison between company and client or prospect. • Serves as the client’s advocate, monitoring and supporting all activity and managing problem resolution. • Responsible for managing, tracking, and closing all client issues. • Ensure effective communication with clients regarding new edits and system issues and upgrades. • Review client data to manage and monitor edit savings and identify potential problems. • Enter and maintain assigned customer records in the Customer Relationship Management (CRM) database as required. • Travel to clients and prospective clients to strategically manage client relationships.

🎯 Requirements

• B.S. or M.B.A. in Business Administration or a related degree is required. • Strong working knowledge of health insurance industry business operations is required. • 10-15 years of experience in the healthcare industry with strong presentation skills. • Customer (internal/external) problem diagnostics and solution design. • Tactical scheduling, strong contract knowledge, and HIPAA compliance related to the company’s Business Associate classification. • Excellent communicator and leader who is results-oriented and diplomatically assertive. • Ability to synthesize and utilize data, mentor staff, and be a successful team builder. • Establish professional relationships at all levels of key client organizations, including C-level executives, vice presidents, and department managers. • Demonstrable knowledge of healthcare claims payment policy and processing, claims editing, and fraud detection. • General understanding of database structures, database management, and data manipulation.

🏖️ Benefits

• medical, dental, vision, disability, and life insurance coverage • 401(k) savings plans • paid family leave • 9 paid holidays per year • 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti