Technical Solution Manager

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Counterpart Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Counterpart Health is an AI-powered physician enablement platform that delivers data-driven, point-of-care insights to support value-based care. Incubated at Clover Health as Clover Assistant, its proprietary machine-learning models ingest data from 100+ sources, integrate with EHRs, and surface prioritized clinical actions to improve post‑hospitalization follow-up, quality (HEDIS) performance, and cost/risk management for payors, ACOs, and primary care practices. The company offers web-based SaaS integrations, flexible partnership models for value‑based care transformation, and patented ML technologies for diagnosis and medication management.

📋 Description

• Lead end-to-end technical onboarding for new customers, including data integrations, EHR configurations, and platform setup, ensuring launches are on time and technically sound • Serve as the primary technical account manager for a portfolio of enterprise customers post-launch, proactively surfacing and resolving technical issues before they impact care delivery • Partner cross-functionally with Engineering, Product, Data, and Customer Integrations teams to represent customer needs and influence how we build and deliver • Define and refine scalable onboarding playbooks and technical documentation that improve delivery consistency as the customer base grows • Navigate complex, multi-stakeholder relationships — coordinating across clinical, IT, and operational contacts at customer organizations and across internal teams

🎯 Requirements

• You have 5–8 years of experience in technical implementation, solutions engineering, technical account management, or a closely related field • You've led data integrations or EHR implementations in healthcare settings — strong understanding of HL7, FHIR, C-CDA, or similar standards • You're equally comfortable in a customer-facing meeting and a technical architecture discussion, and can translate fluently between clinical, operational, and engineering stakeholders • You take ownership end-to-end — you don't wait for someone else to spot the risk, write the escalation path, or build the playbook • You thrive in ambiguity and build structure where none exists.

🏖️ Benefits

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. • Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. • Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. • Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. • Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities, Reimbursement for office setup expenses, Monthly cell phone & internet stipend, Remote-first culture, enabling collaboration with global teams, Paid parental leave for all new parents, And much more!