Associate Customer Adoption Manager

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Provide technical, business, and product knowledge in support of driving customer success • Build and lead a global agile team in the US and India • Working directly with customers Coupa Customer Value Manager (CVM) to ensure customer success and using technical knowledge to support the CVM meet the deliverables of the customer’s account plan • Work towards becoming a Subject Matter Expert (SME) for Coupa core modules Running workshops to provide technical, process and workarounds recommendations based on Coupa domain knowledge. • Deliver Coupa best practice assessments for customers to drive adoption of the Coupa platform • Run knowledge share sessions with customers to educate and enhance business process utilizing new and existing product features while aiming to reduce complexity (keep it simple) • Working with other organizations within Coupa as well as the global Customer Adoption Manager team • Working with customers to define the scope of a project, activities and key deliverables • Presenting solutions in written and or oral reports

🎯 Requirements

• 2+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider. • Strongly prefer a background in both eInvoicing and Global Compliance. • Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go-live. • Procurement, AP and/or expense Management experience is desired, but not required. • Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software. • Previous consulting experience with the following applications is a solid predictor of success: Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP. • Strong written and verbal English language communications skills. • Experience configuring and delivering software demonstrations are required. • Must be able to work in a fast-paced and passionate environment. • Bachelor Degree or equivalent.

🏖️ Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.