Business Applications Developer/Administrator

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October 1

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Coupa Software

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SaaS • Finance • eCommerce

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

1001 - 5000 employees

Founded 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

📋 Description

• Lead and manage Salesforce projects from requirements gathering through deployment, ensuring timely delivery and business results. • Design, develop, and deploy custom solutions on the Salesforce platform using Apex, Visualforce, and Lightning Web Components, favoring declarative development where appropriate. • Provide global end-user support, including system configuration, complex formulas, and maintenance. • Proactively assist users with best practices to enhance their knowledge of Salesforce. • Design, document, build, test, and deploy enhancements including custom objects, page layouts, flows, reports, and complex dashboards. • Analyze business objectives and functional requirements, translating them into technical Salesforce solutions that consider integrations and downstream impacts. • Build and enhance customer support portals using Salesforce Experience Cloud, focusing on case deflection and knowledge base. • Administer Experience Cloud environment: user administration, content management, and configuration of complex security models for external users. • Manage and configure Service Cloud: Case Management, Entitlements, Milestones, Omni-Channel, Email-to-Case, Web-to-Case, and the Service Console. • Identify and analyze business risks, inefficiencies, issues, and opportunities related to Salesforce. • Train and support an internal user base of over 2,000 licenses. • Ensure all work adheres to IT guidelines, standards, methodologies, and frameworks. • Manage and maintain integrations with other systems using APIs and web services. • Participate in code reviews to ensure code quality, best practices, and scalability.

🎯 Requirements

• 4-6+ years of experience as a Salesforce Administrator/Developer. • A strong understanding of Salesforce best practices, both declarative and programmatic. • Experience responding to production support requests and troubleshooting issues, including debugging Apex and other custom code. • Proficiency in Apex, Visualforce, and Lightning Web Components. • Experience supporting Service Cloud and Experience Cloud environments. • Experience with Salesforce APIs (REST, SOAP, etc.) for building integrations. • Excellent customer service skills with the ability to influence stakeholders and exceed customer expectations. • Strong project management and documentation skills; ability to multitask while driving projects to timely delivery. • Technical proficiency in custom objects, validation rules, flows, reporting, dashboards, assignment rules, Email-to-Case, and advanced formula fields. • Proven experience with business process optimization. • Strong accountability, teamwork, and initiative. • Excellent written and verbal communication skills. • Certified SFDC App Builder or Administrator (required). • Salesforce Platform Developer I certification (preferred). • Understanding of FedRAMP environments (preferred). • Experience with Coveo or other federated search platforms (preferred).