Customer Adoption Manager, Technical Account Manager

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

SaaS • Finance • eCommerce

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Develop standard processes within your areas of expertise and champion their adoption. • Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems. • Take ownership of your customer’s continued success by ensuring accurate adoption of the platform. • Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal. • Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.

🎯 Requirements

• Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable. • Experience with Software as a Service is a must. • Good background in customer/client management. • Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers. • Strong organizational skills, analytical thinking and problem-solving abilities.

🏖️ Benefits

• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.