Senior Collections Associate

🔥 16 minutes ago

🇵🇱 Poland – Remote

💵 zł144k - zł201.3k / year

⏰ Full Time

🟠 Senior

📞 Collections

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity • Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes • Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections • Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts • Maintain accurate collections forecasts, aging reports, and cash application records • Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure • Utilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health • Support month-end and quarter-end close processes related to accounts receivable

🎯 Requirements

• Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries • Demonstrated history of engaging at a senior sales management level to resolve account issues • Strong verbal and written communication skills, with the ability to negotiate confidently and professionally • Proven ability to manage a complex, high-value portfolio independently • Detail-oriented with strong organizational and time-management skills

🏖️ Benefits

• Two designated company-wide paid wellness days off each year • Paid birthday day off within the birthday month • 40 hours of paid volunteer time off annually • Free, confidential, 24/7/365 Employee Assistance Program • Zurich Travel Assist business travel medical, safety, pre-trip planning, and emergency support • Monetary referral bonuses for successful referrals • Location-specific comprehensive medical/dental insurance • Location-specific retirement/pension plans • Location-specific life or accident protection