Senior Digital Customer Value Manager

Job not on LinkedIn

November 5

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

💵 $127k - $144.3k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Coupa Software

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SaaS • Finance • eCommerce

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

1001 - 5000 employees

Founded 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

📋 Description

• Bring Supply Chain Design and Planning and Coupa-specific information and best practices to your customers via one-to-many and digital engagements to help them progress in their value journeys, including, but not limited to webinars, user groups, newsletters, videos, and the online Coupa Community, improving customer retention in a cost effective way • Conduct discovery and testing to develop engaging adoption and enablement campaigns to help users adopt Coupa SCDP more quickly and deeply and implement them through various channels • Event planning and execution: plan, create, track and manage a calendar of virtual and in-person user groups and webinars for the Americas region, including scheduling, speaker sourcing and engagement, hosting location identification, follow-up activities, and recap • Impact all SCDP customers by developing content that can be used in the digital and named customer segments to help customers adopt Coupa solutions and improve their SCDP practices • Engage one-on-one with select customers to complement your digital interactions • Onboard new customers to set them on the right value journey, ensuring that they have an optimal experience • Improve internal customer visibility by inputting data into and maintaining data within a CRM • Conduct data analysis to determine when and how to programatize your digital initiatives in order to solidify the impact • Monitor customer health metrics, proactively identifying risks, and addressing them efficiently • Collaborate cross-functionally within Coupa to manage customer interactions effectively at scale • Identify and escalate potential opportunities for expansion and renewal to appropriate internal stakeholders • Provide insightful feedback on customer needs internally, collaborating closely with internal teams to improve the customer journey and enhance customer success

🎯 Requirements

• Overall 8 years of experience out of which at least 3 years in supply chain design and/or planning domain expertise. Preference for direct experience in LLamasoft/Coupa SCDP or similar technologies. • Preferred candidates will have customer / client management experience, either via consulting experience or from supply chain SaaS software/solutions • An entrepreneurial mindset, focusing on outcome-based problem solving • Skilled in digital and virtual communications • Experience building a community of solution users • Perseverance in both challenging and recurring situations • Excellent organizational, time management, interpersonal and data analytics skills • Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams • Flexibility to travel up to 20%