Commercial Services Lead Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $24 - $36 / hour

⏰ Full Time

🟠 Senior

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Enterprise • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Serve as the escalation point of contact for complex, high-touch client accounts, while championing post-sale activities related to in‐lane, online and private sales nationally. • Audit all charges posted by the auction administrators at 74+ locations and the Posting and Procurement department on all sold records to determine accuracy of the charges/fees. • Calculate and post promotional expenses for both the buyer and seller side of a transactions in the appropriate system and submit payment requests for all North America commercial sales. • Override Oracle holds for auction approved payment requests and file request in the corresponding electronic folder for the Internal Control audits. • Generate buyer gate releases on web-based tool when the vehicle is available for release by reviewing buyer’s risk class, payment status and vehicle availability. • Collaborate and communicate with various internal and external clients, including but not limited to less knowledgeable Commercial Services Specialists , auction locations, accounts payable, accounts receivable, arbitration, cash apps, credit & collections, Dealshield, floorplan, mechanic shops, technology, title and OVE/Private Store teams to effectively facilitate resolution of cases with incomplete work, posting discrepancies, payment reversals or on cases that involve a high-risk client. • Conducts comprehensive audits across 74+ auction locations and the Posting and Procurement department to guarantee fee accuracy on nationwide sold transaction records for assigned high touch, more complex client accounts.

🎯 Requirements

• High School Diploma/GED and 7 years’ experience OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; OR 9 years’ experience in a related field. • Bachelor’s degree in a related discipline preferred. • Strong professional verbal and written skills required. • Previous experience training and coaching others in the workplaces is highly preferred. • Knowledge of Microsoft Excel, Word, Outlook required. • Auto-IMS, Salesforce, and Vault skills preferred. • Ability to work independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. • Ability to sit or stand for prolonged periods of time. • Ability to perform repetitive data entry tasks, manual dexterity. • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

🏖️ Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. • Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)