Performance Manager

Job not on LinkedIn

🕒 Yesterday

🏛️ District of Columbia, North Carolina, +2 more states – Remote

🏛️ District of Columbia – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote ⚔️ Virginia – Remote

💵 $109.8k - $164.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Enterprise • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer. • Effectively manage the progress and results of each account assigned within their portfolio. • Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and others as needed. • Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs. • Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives. • Maintain relationships with clients through regular onsite visits and/or virtual screenshare engagements. • Oversee the account launch process ensuring all accounts/groups are effectively ‘launched’ utilizing applicable resources to ensure customer success. • Work with ‘at risk’ clients, determine action plan to turnaround and retain the relationship. • Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells.

🎯 Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. • The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field. • Safe drivers needed; valid driver's license required. • At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity. • Experience directly managing preowned operations. • Highly motivated self-starter capable of working remote independently part of a remote based team. • Ability to operate with considerable latitude and minimal guidance to resolve complex situations. • Outstanding relationship management capabilities. • Strong communication and interpersonal skills. • Ability to effectively work with all levels at automotive dealership or dealer group. • Ability to articulate/communicate in a way that retains audience engagement. • Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption. • Client focus and excellent customer service skills/approach. • Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven. • Proficiency in using Customer Relationship Management Systems and other automotive management systems. • Technically savvy and proficient in Microsoft Office.

🏖️ Benefits

• A competitive salary and top-notch bonus/incentive plans. • Exceptional work-life balance, flexible time-off policies and accommodating work schedules. • Comprehensive healthcare benefits, with multiple options for individuals and families. • Generous 401(k) retirement plans with company match. • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. • Professional development and continuing education opportunities. • Access to financial wellness/planning resources.