Customer Support Agent – Flemish Market

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3 days ago

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CPM International

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B2B • Marketing • Artificial Intelligence

CPM International is an international sales outsourcing and brand experience agency that partners with leading brands to increase sales and optimize ROI. The company offers a comprehensive mix of services including field sales, contact centers, digital innovations, creative commerce, experiential marketing, and data analytics to enhance customer engagement and brand loyalty. Utilizing their unique Liquid methodology, CPM leverages real-time and predictive AI data to provide a nuanced understanding of customer needs and optimize brand performance across various channels. With a commitment to social responsibility and innovative solutions, they aim to drive sales growth for iconic brands worldwide.

10,000+ employees

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Positive Interactions: Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved. • Keep Records Updated: Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality. • Support Our Community: Provide exceptional support to our drivers and passengers through phone, email, and digital channels. You'll ensure all issues and needs are logged and managed according to our processes and guidelines. • Achieve Goals: Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs. • Live Our Values: Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.

🎯 Requirements

• Fluent Flemish: You’re confident communicating in Flemish, both written and spoken. • English Communication: You’ll be working with an international team, so you need to be comfortable in English too! • Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email. • Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly. • Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service. • Eligibility: Be eligible to work in Spain.

🏖️ Benefits

• Starting date: 9th of December, 2025. • Working hours: Full Time (39 hours per week) - rotating schedule Monday to Sunday between 00 am and 8 am, 5 days/week (rotative weekends, two weekends off per month guaranteed). • Fully Paid Training that optimally prepares you for your job - 5 days duration. • 24 holiday days per year on a full-time basis. • Work Model: Remote. • Location: Spain. • Employee Assistance Program - Free, confidential, and impartial guidance and support. • Option to sign-up for Discounted Private Health Insurance. • Access to specialised LinkedIn training courses. • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. • Best-in-class people engagement activities and programs. • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.