Customer Care Manager

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ValueNet Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

ValueNet Group is a provider of comprehensive HR solutions focused on employee benefits. Their platform, ValueNet, offers a multi-flex benefits portal that allows employees to select from a wide array of flexible benefits tailored to their needs, such as leasing options, bonuses, and health allowances. With over 22 years of experience, ValueNet integrates modern technologies, including AI, to streamline benefit processes and improve employee satisfaction and employer branding. They offer an all-inclusive service that caters to HR departments, incorporating legal and compliance services, and providing a customizable and automated digital solution for managing benefits and payroll integration.

📋 Description

• Central communication interface: You coordinate the exchange between internal departments and customers to ensure a harmonious and consistent customer experience. • Relationship building & customer retention: You develop long-term customer relationships and maintain them through regular, personal contact. • Needs analysis & satisfaction: You identify individual customer needs and ensure long-term satisfaction for both the company and its employees. • Proactive customer information: You keep customers continuously informed about new benefits, developments and optimization opportunities. • Portfolio development & implementation: You continuously expand the benefits offering and successfully implement innovative bonus models in practice.

🎯 Requirements

• You have a degree in business administration or a comparable qualification. • You have at least two years of professional experience, ideally in key account management, project management or customer success management. • You demonstrate a strong service and customer focus and combine this with empathy, assertiveness and excellent communication skills. • You work independently, are solution-oriented and have strong planning and coordination abilities. • You are business-fluent in German and English, both written and spoken.

🏖️ Benefits

• Flexible working hours, modern office on Fuerteventura or remote work across the Canary Islands • Workation with extras: Up to 4 weeks of EU workation per year – including flight & accommodation when choosing Munich as the location • Fair conditions: 30 days of vacation, permanent contract & private supplemental health insurance • Attractive compensation: Above-average salary compared to national averages • Smooth onboarding: Support obtaining an NIE number and with administrative procedures, plus a welcoming on-site team