Customer Support Advisor

🕒 April 17

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Booksy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

💰 $70M Series C on 2021-01

Consulting • Logistics • Marketing

Booksy is a digital platform that connects customers with beauty and wellness service providers, such as hair salons, barbershops, nail salons, skincare specialists, and massage therapists. It offers users the convenience of booking appointments online with various service providers in cities around the world, enhancing the way beauty and wellness businesses operate by providing them with tools to manage appointments, client relationships, and marketing. Booksy aims to simplify the process of finding and scheduling beauty and wellness treatments, making it easier for customers to discover and engage with local professionals.

📋 Description

• Manage incoming customer inquiries via chat, phone, and email • Meet SLA targets through multi-channel support • Diagnose customer challenges and deliver tailored solutions • Document customer interactions in Salesforce CRM • Follow up on ongoing inquiries • Escalate product issues and feature requests • Support B2B partners across the Spanish market • Help improve the overall Booksy platform and customer experience

🎯 Requirements

• Background in customer support, customer service, or a client-facing role • Strong customer-first attitude • High accountability • Proactive initiative • Collaborative team spirit • Excellent time management skills to handle high-volume queues efficiently • Familiarity with customer support tooling and metrics, such as Salesforce and Zowie • Native/fluent Spanish • Conversational English • English used as the internal global language for company-wide updates and collaboration • CV must be submitted in English

🏖️ Benefits

• 100% company-covered medical and dental insurance • Access to therapy/psychologist sessions • Comprehensive wellness platform featuring vouchers for lifestyle brands • Birthday off • €50/month to use on Booksy services • Tax savings available for meal cards, transit, childcare, and training • Remote-first culture with flexibility to work from anywhere in Spain