Customer Support Advisor

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Booksy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💄 Beauty

🧘 Wellness

☁️ SaaS

💰 $70M Series C on 2021-01

Beauty • Wellness • SaaS

Booksy is a digital platform that connects customers with beauty and wellness service providers, such as hair salons, barbershops, nail salons, skincare specialists, and massage therapists. It offers users the convenience of booking appointments online with various service providers in cities around the world, enhancing the way beauty and wellness businesses operate by providing them with tools to manage appointments, client relationships, and marketing. Booksy aims to simplify the process of finding and scheduling beauty and wellness treatments, making it easier for customers to discover and engage with local professionals.

📋 Description

• Your career as a Customer Support Advisor at Booksy will give you the opportunity to make a real difference in the daily lives of beauty and wellness professionals. • Working within our energetic Customer Success team, you’ll be the voice of Booksy, supporting our users via chat, calls, and emails from day one. • You’ll build strong, empathetic relationships from the very first interaction, helping our community thrive by resolving technical issues and answering product queries efficiently. • If you’re a natural problem-solver who loves connecting with people and thrives in a dynamic environment, you'll have the autonomy to take ownership of each user's experience and find creative ways to streamline our support workflows.

🎯 Requirements

• Proven, hands-on experience in providing excellent customer support across multiple channels (calls, emails, chat). • Strong communication and persuasive skills, with a passion for relationship-building and active listening. • A proactive, positive attitude with a high degree of adaptability and problem-solving capability. • Comfort working with CRMs (experience with Salesforce is a fantastic plus). • The ability to take ownership of your tasks and manage your time effectively in a fast-paced setting. • Technical expertise and agility with tools such as Salesforce, Slack and Google Workspace. • Native or bilingual proficiency in Spanish, as you will be the voice of Booksy and will work closely with our B2B clients in Spain. A High level of English will be a great asset for communicating with our global team.

🏖️ Benefits

• Your health: Private medical and dental insurance (AEGON), 100% funded by the company, and fully covered, anonymous consultations with Booksy’s team of psychologists or through your medical insurance. • Access to meditation, mindfulness and emotional wellbeing resources via Headspace. • Comprehensive support for family life, including family planning, parenting, caring for relatives and the menopause, with access to a personal guide and a network of specialists and experts who help you find the best resources available on Cleo. • Your time: 23 working days’ holiday, 14 public holidays and your birthday off. • Financial flexibility: A flexible remuneration scheme to optimise your gross salary, exempt from income tax, for meal vouchers, transport, childcare or training with Betterfly/Flexoh. • Booksy Benefit: A monthly allowance that increases with your length of service, redeemable within our network of partner businesses: €50 per month in credit on the Booksy app for your own beauty and wellbeing services. • Development: Unlimited access to LinkedIn Learning, role-specific upskilling programmes and online English lessons with Speexx. • Work tools: a computer, a mobile phone and a monthly allowance to ensure your Wi-Fi connection.