Customer Service Agent – ES/PT/EN Speaking

🕒 July 9

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limehome

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201 - 500 employees

We are one of the fastest growing hospitality players and the preferred brand for the modern traveller. We provide every guest with a private suite experience with contemporary furnishings, with amenities designed to make our guests feel at home and with a digitally enabled guest journey – all at exceptional value for money. We simply provide a place designed to stay!

📋 Description

• You are the interface between Limehome and the guest as the first point of contact for any inquiries along all channels. • You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems. • You give our guests a great Limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them. • You identify pain points & potential for improvement in day to day business and proactively propose solutions. • You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation.

🎯 Requirements

• You communicate fluently in Spain, Portuguese and English, other languages are a plus. • Previous experiences in the hotel industry, a call centre or a start-up environment is a plus. • You have a passion for customer service and stay calm even in stressful situations. • You fully support the concept and vision of Limehome and work zealously to achieve our goals. • You don't mind working during the weekend or at night.

🏖️ Benefits

• Competitive Salary: Flexible monetary benefits (Payflow) + a competitive salary that helps you enjoy life in Spain. • Visit Munich: International travel to our headquarters in Munich. • Oneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team. • Remote/Hybrid Office Model: We offer a flexible and empowering work environment - work from our office in Madrid or from home. • Limitless learning: We offer you the possibility to choose an external development format that will help you in reaching your full potential without any limits in budget. • Workation: You have the chance to work twice per year for a duration of up to 4 weeks from a different country in the European Union. • Sabbatical: After your 1,5 years anniversary with Limehome we offer the possibility for a 3-month sabbatical. • Everything for our limehomies: With a focus on your physical wellbeing (Urban Sports Club), to your mental wellbeing (Nilo. health), or even staycations in one of our beautiful Limehomes, and many more suite benefits.