Customer Service Car Insurance – m/f/d

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VIAFON GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

🤝 B2B

🤖 Artificial Intelligence

📡 Telecommunications

B2B • Artificial Intelligence • Telecommunications

VIAFON GmbH is Germany's contact center specialist that builds and operates high-competence teams for B2B telemarketing, direct sales and customer service. The company provides scalable inbound and outbound sales and service operations, quality assurance and customer-insight programs through its vialine quality assurance unit, and integrates AI-driven tools and training to improve contact quality and efficiency. VIAFON serves clients from mid-market to market leaders with a focus on measurable improvements in sales conversion, customer satisfaction and operational quality.

📋 Description

• Customer service in the area of car insurance • Handling all inquiries and ensuring reliable availability • Improving customer satisfaction through competent service

🎯 Requirements

• Empathetic and communicative with a strong customer-service orientation • Previous experience in customer advisory or customer service • Enjoy solving problems and seeking a long-term role within a strong team • Resident of Spain and looking for a remote / home-office position

🏖️ Benefits

• Appreciative corporate culture: We believe in the strength of diversity and equal opportunities and create a work environment where every voice counts. • Job security: From day one we offer you a genuine perspective with a stable German company. • Working hours: Monday–Friday between 08:00 and 18:00. • Predictability: Your working schedule will be provided at least 14 days in advance. • Work on Spanish public holidays is compensated with a holiday pay supplement. • Bonus system: Quantity, quality and attendance are rewarded.