Customer Service Agent, German and English Speaking

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SIXT

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1912

🚗 Transport

👥 B2C

🤝 B2B

Transport • B2C • B2B

SIXT is a global mobility company offering premium car rental, long-term rentals, car subscriptions, chauffeur services, and car-sharing through an integrated app and worldwide station network. With over 2,000 stations in 105+ countries and a diverse fleet of 222,000+ vehicles including luxury and specialty models, SIXT serves leisure and corporate customers with airport and city pick-up/return, business fleet solutions, and digital booking and loyalty features.

📋 Description

• Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process • Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint • Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs • Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service • Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution • Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance

🎯 Requirements

• Language proficiency: Native or near-native German speaker with fluent English skills (additional languages are a plus!) • Customer focus: A genuine passion for service excellence and helping customers find the right solution • Professional experience: At least 1 year of experience in a customer-facing or service-oriented role • Technical skills: Solid knowledge of MS Office tools; experience with CRM systems is a plus. • Communication skills: Strong verbal and written communication abilities, with a positive and professional tone at all times • Flexibility & reliability: Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace

🏖️ Benefits

• 100% Remote Work • Enjoy the ultimate work-life balance working entirely from home, from anywhere in Spain • AI at your fingertips • From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. • We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve • SIXT Employee Benefits • Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, lifestyle and much more • International Environment • Be part of a diverse, multilingual team spanning multiple countries and cultures • Professional Growth • Access to training, development resources, and the chance to learn from a highly motivated, experienced team • Team Spirit • Participate in engaging team-building activities, virtual events, and exciting global corporate gatherings • Stability & Purpose • Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility