Customer Support B2B

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Fourvenues

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Entertainment

Fourvenues is a software platform designed for nightlife and entertainment venues, offering a comprehensive solution to manage events and operations efficiently. It integrates various functionalities such as online ticket sales, guest list management, event marketing, and CRM, enabling nightclubs, festivals, beach clubs, restaurants, and hotels to streamline their processes and enhance customer experiences. By centralizing sales and managing attendance in real time, Fourvenues empowers venue operators to increase revenue and optimize operations while providing an unforgettable experience to their guests.

📋 Description

• Continuous learning of the product and its verticals (POS, Cashless, Box Office, etc.), as well as the context of each market, promoter, and venue. • Proactive management of relationships with promoters and venues to optimize their use of the platform. • Agile and efficient use of internal and external tools (Slack, Google Workspace, HubSpot, Aircall, Notion, etc.) guaranteeing compliance with the department's SLAs. • Analysis and optimization of client configurations to detect bottlenecks and improve performance and end-user experience. • Clear and documented internal communication to ensure correct escalation of incidents and continuity between shifts. • Active collaboration with Product and Engineering teams to report bugs, suggest improvements, and drive product evolution. • Accurate identification of customer needs and implementation of effective, simple, and scalable solutions.

🎯 Requirements

• 1–2 years of proven experience in Customer Support or Customer Success roles, ideally in SaaS or B2B tech environments. • Proficiency in English and a strong ability to learn other languages. • Degree in Communication, Business Administration (ADE), Tourism, or Marketing, or background/experience in technical support. • Availability for rotating shifts (4x3x2), including weekends and holidays.

🏖️ Benefits

• Annual bonuses for those who significantly contribute to Fourvenues' success. • Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training. • MacBook laptop and high-resolution monitors to maximize your potential. • Private health insurance to promote your peace of mind and well-being. • Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. • Extra vacation days for special occasions like birthdays, holidays, or unique events.