Customer Care Manager – all genders

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ValueNet Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

ValueNet Group is a provider of comprehensive HR solutions focused on employee benefits. Their platform, ValueNet, offers a multi-flex benefits portal that allows employees to select from a wide array of flexible benefits tailored to their needs, such as leasing options, bonuses, and health allowances. With over 22 years of experience, ValueNet integrates modern technologies, including AI, to streamline benefit processes and improve employee satisfaction and employer branding. They offer an all-inclusive service that caters to HR departments, incorporating legal and compliance services, and providing a customizable and automated digital solution for managing benefits and payroll integration.

📋 Description

• Central communication hub: Coordinating exchanges between internal departments and customers • Relationship building & customer retention: Developing long-term customer relationships through regular communication • Needs analysis & satisfaction: Identifying individual customer needs to ensure lasting satisfaction • Proactively informing customers about new benefits and optimization opportunities • Portfolio development & implementation: Expanding the benefits offering and implementing innovative bonus models

🎯 Requirements

• Degree in business administration or equivalent qualification • At least two years of professional experience, preferably in key account management, project management, or customer success management • Strong service and customer orientation combined with empathy, assertiveness, and excellent communication skills • Independent, solution-oriented working style with strong planning and coordination abilities • Business-fluent German and English, both written and spoken

🏖️ Benefits

• Flexible working hours, modern office in Fuerteventura or remote work from the Canary Islands • Workation with extras: Up to 4 weeks of EU workation per year — including flight and accommodation if choosing Munich as the location • Fair conditions: 30 vacation days, permanent contract, and private supplementary health insurance • Attractive compensation: Above-average salary compared to the national standard • Smooth start: Assistance with obtaining an NIE number and administrative procedures, plus a welcoming on-site team