Customer Support Coordinator

🕒 July 14

🌐 Spain, France, +2 more countries – Remote

🇪🇸 Spain – Remote 🇫🇷 France – Remote 🇩🇪 Germany – Remote 🇬🇧 United Kingdom – Remote

💵 €35k - €40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Zeitview

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

📦 Logistics

🏥 Healthcare

💰 $55M Series E on 2023-02

Construction • Logistics • Healthcare

Zeitview is a company dedicated to accelerating the global transition to renewable energy and sustainable infrastructure. They offer advanced inspection solutions that utilize artificial intelligence and machine learning to analyze visual data. Operating in over 60 countries, Zeitview provides efficient inspections and property insights across various asset classes, including wind, solar, construction, telecom, and utilities. Their solutions aim to deliver safe, fast, and cost-effective inspections, helping customers improve operations and reduce maintenance costs while promoting sustainable energy and infrastructure practices.

📋 Description

• Understand customers' business needs and objectives to effectively serve their needs • Support administrative and financial activities with EMEA accounts • Administer Purchase Orders internally (registering them in related Sales and Operations tools) • Support invoicing reconciliation with the orders received • Vendor platform management, providing updated documentation, ensuring compliance with customer requirements • Support Commercial and marketing activities with EMEA accounts • Support GTM team to prepare critical client meetings • Communicating customer needs and feedback to other internal teams through the customer listening program • Facilitate non-conformities and ensure corrective actions are taken • Support customer onboarding and setup • Facilitate ongoing customer training when needed • Work closely with sales, marketing, and product teams • Collaborate with the technical support team to resolve customer issues in a timely manner • Maintain processes to monitor key customer success metrics

🎯 Requirements

• Bachelor's degree preferred • 3-5 years’ work experience in a fast-paced environment • Experience supporting customers via email, live chat, phone, and video conferencing • Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage • Strong problem-solving skills with the ability to investigate issues and provide timely resolutions • Ability to manage multiple priorities while maintaining attention to detail • Comfortable working independently in a remote/virtual environment • Customer-focused mindset with empathy, patience, and professionalism • Strong organizational and time management skills • Comfortable with Google Sheets and Excel, as well as good data management practices • Familiarity with Salesforce CRM and sales tracking tools is a bonus • Ability to troubleshoot basic technical issues and escalate complex cases appropriately • Comfortable learning new software and internal systems quickly • Able to build and maintain positive relationships with customers • Able to travel when required

🏖️ Benefits

• Competitive salary of 35,000 to 40,000 EUR per year + eligibility for MBO incentive plan • Statutory Health Benefits • Social Security • Sick Leave • Autonomy and upward mobility • Diverse, equitable, and inclusive culture: a place where your voice matters