Customer Support Coordinator

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Zeitview

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

🤖 Artificial Intelligence

🚗 Transport

💰 $55M Series E on 2023-02

Energy • Artificial Intelligence • Transport

Zeitview is a company dedicated to accelerating the global transition to renewable energy and sustainable infrastructure. They offer advanced inspection solutions that utilize artificial intelligence and machine learning to analyze visual data. Operating in over 60 countries, Zeitview provides efficient inspections and property insights across various asset classes, including wind, solar, construction, telecom, and utilities. Their solutions aim to deliver safe, fast, and cost-effective inspections, helping customers improve operations and reduce maintenance costs while promoting sustainable energy and infrastructure practices.

📋 Description

• Understand customers' business needs and objectives to effectively serve their needs • Support administrative and financial activities with EMEA accounts • Support invoicing reconciliation and purchase order administration • Vendor platform management and compliance • Support GTM team with critical client meetings and feedback • Facilitate non-conformities and ensure corrective actions • Support customer onboarding and training • Work closely with sales, marketing, and product teams • Collaborate with technical support to resolve issues • Maintain processes to monitor customer success metrics

🎯 Requirements

• Bachelor's degree preferred • 3-5 years’ work experience in a fast-paced environment • Experience supporting customers via email, live chat, phone, and video conferencing • Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage • Strong problem-solving skills with the ability to investigate issues and provide timely resolutions • Ability to manage multiple priorities while maintaining attention to detail • Comfortable working independently in a remote/virtual environment • Customer-focused mindset with empathy, patience, and professionalism • Strong organizational and time management skills • Comfortable with Google Sheets and Excel, as well as good data management practices • Familiarity with Salesforce CRM and sales tracking tools is a bonus • Ability to troubleshoot basic technical issues and escalate complex cases appropriately • Comfortable learning new software and internal systems quickly • Able to build and maintain positive relationships with customers • Able to travel when required

🏖️ Benefits

• Statutory Health Benefits • Social Security • Sick Leave • Autonomy and upward mobility • Diverse, equitable, and inclusive culture