Customer Support Supervisor

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

🛍️ eCommerce

☁️ SaaS

🚗 Transport

eCommerce • SaaS • Transport

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Responsible for day-to-day management of a travel consultant team • Manage key performance indicators (KPI), workload, providing assistance, and coaching • Primary point of contact for the team members • Actively coach and develop the team to meet and exceed all performance targets • Provide leadership to a team of travel consultants • Collaborate with performance data to maximize the effectiveness of the team • Develop learning programs for closing own short- and long-term competency gaps • Provide the client with the required industry information • Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.) • Monitor global distribution systems (GDS) queues daily to maintain quality control

🎯 Requirements

• Extensive experience in the corporate travel management industry • Relevant supervising experience • Advanced skills on GDS Amadeus • Strong critical thinking and problem-solving skills • Proficient in Microsoft Office applications • Strong verbal and written communication skills in English

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated