Customer Experience Associate

🔥 17 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Crash Champions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🛍️ eCommerce

🛒 Retail

💰 Private Equity Round on 2022-07

Automotive • eCommerce • Retail

Crash Champions is a national multi-shop operator specializing in collision repair services. The company offers a wide range of repair options including aluminum repair, hail damage repair, dent removal, auto glass repair, and painting services. With a commitment to quality and customer satisfaction, Crash Champions provides free estimates, a lifetime warranty on repairs, and a seamless customer experience. The company emphasizes a people-first culture and is dedicated to training the next generation of professionals in the collision repair industry.

📋 Description

• Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures • Professionally manage a high volume of inbound and outbound customer communications • Assist customers with rental car reservations and tow scheduling • Demonstrate a strong sense of urgency while effectively managing daily workload • Communicate with empathy, confidence, and professionalism in all customer interactions • Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps • Resolve customer concerns through active listening and effective use of internal resources • Multitask across multiple systems and communication channels to ensure accuracy and efficiency • Follow departmental processes and procedures to maintain assignment accuracy and data integrity • Safeguard customer and company information and maintain confidentiality at all times • Maintain company-issued equipment in proper working conditions and promptly report issues • Consistently act in a manner that supports positive outcomes and high-quality customer experience • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED required • Minimum of 1 year of experience in a high-volume call center environment • Strong verbal and written communication skills • Demonstrated empathy and active listening skills • Ability to multitask and manage competing priorities in a fast-paced environment • Strong attention to detail and accuracy • Excellent time management and organizational skills • Self-motivated with a strong work ethic and ability to learn quickly • Reliable modem and high-speed internet meeting minimum requirements • Ability to navigate and multitask across multiple systems, including CRM software

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Group Life Insurance • Disability Insurance • 401k Retirement Plan with match • Referral Bonus (“Cash From Crash”) • 5 Paid Holidays