Enterprise Customer Success Manager

🔥 6 minutes ago

🌐 Netherlands, Switzerland, +4 more countries – Remote

🇳🇱 Netherlands – Remote 🇨🇭 Switzerland – Remote 🇫🇷 France – Remote 🇩🇰 Denmark – Remote 🇵🇱 Poland – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Creative Force

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🛍️ eCommerce

⚡ Productivity

🤖 Artificial Intelligence

💰 Series A on 2023-10

eCommerce • Productivity • Artificial Intelligence

Creative Force is an AI-driven platform designed for e-commerce content production, empowering online retailers to streamline and scale their entire content creation process. By unifying various workflows such as photography, video production, and text creation, Creative Force enhances studio efficiency and collaboration, ultimately reducing manual tasks and improving productivity. The platform provides features like workflow automation, reporting, integrations, and a comprehensive API to connect various tools, ensuring a seamless experience in content management from request to delivery.

📋 Description

• Own a portfolio of Enterprise accounts end-to-end • Drive commercial outcomes through renewals, expansions, and upsells • Proactively assess account health and prioritize efforts • Present value delivered and align stakeholders during QBRs and executive reviews • Identify expansion opportunities and lead relevant conversations • Collaborate cross-functionally with technical success and support teams

🎯 Requirements

• Fluent in English (professional-level proficiency is non-negotiable) • 3+ years of experience in a similar role • Deep experience in owning high-touch Enterprise Customer Success with complex accounts • Strongly commercial mindset • Ability to navigate complex organizational structures

🏖️ Benefits

• A fast-growing, exciting, and fun scaleup environment — with multiple international Employer Awards — and not those awards you can pay for, but the kind of awards given based on Employee reviews. It just doesn’t get any better than that. • A flat and transparent organizational structure — no bureaucratic red tape. Your ideas and initiatives will be heard and embraced! • True work-life balance — we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment • A collaborative international environment with colleagues across Europe and USA • A growing Customer Success function with opportunities to influence processes, strategy, and customer experience • A vibrant work culture grounded in the belief that we’re better together • Company trips and events, and much more!