Client Success Associate

🔥 36 minutes ago

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CreativeX

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

B2B • Marketing • SaaS

CreativeX is a platform that specializes in optimizing creative content for marketing purposes. It uses data to measure and enhance the effectiveness of creative content, ensuring brand consistency and maximizing media efficiencies. CreativeX provides tools to manage the entire creative lifecycle, from assessing creative quality before launch to analyzing its impact in real-time. The platform aggregates global content performance data, enabling brands to make data-driven creative decisions efficiently and effectively. CreativeX supports major brands such as Nestlé and Bayer in improving return on ad spend and brand lift through its Creative Quality Score (CQS).

📋 Description

• Partner with up to 3 CSMs across 10–12 client accounts to support day-to-day client needs. • Respond to tactical client requests (e.g. pulling reports, answering product questions, creating follow-up materials). • Build and populate client-facing resources such as kick-off decks, insights presentations, and training materials using CreativeX templates. • Pull and analyse client usage data to prepare for strategic meetings or track progress against KPIs. • Track onboarding and project milestones in our client management platform (Vitally) and flag any risks or delays. • Coordinate with internal teams (Product, Support, Product Operations) to ensure timely resolution of client issues. • Assist in managing out-of-office coverage for client accounts, helping maintain continuity of service. • Contribute to early-stage insights and “story starter” slides that help clients identify creative performance trends. • Support the design of adoption campaigns and training plans that help client teams embed CreativeX in their workflows. • Pilot new tools, workflows, or AI features to help the CS team deliver insights more effectively. • Collaborate with Product, Marketing, and Enablement teams to gather client feedback, case studies, or data trends. • Improve and document repeatable CS processes to enhance efficiency and onboarding. • Build functionality in Vitally to automate common tasks and standardise workflows. • Administer the client NPS survey and contribute to internal reporting.

🎯 Requirements

• 1–2 years in a client-facing, account support, or project coordination role (SaaS, advertising, or marketing preferred). • Comfortable with data in Excel or Google Sheets. • Excellent communication and presentation skills. • Strong organisational skills and attention to detail. • Excited by technology, creativity, and helping clients grow.

🏖️ Benefits

• Hands-on experience supporting enterprise clients at some of the world’s biggest brands. • Exposure to creative data analytics and AI-driven insights. • Structured progression plan toward a Client Success Manager role, with clear milestones and coaching. • The opportunity to influence how CreativeX delivers world-class client experiences.