Customer Success Manager II

🕒 April 15

🇺🇸 United States – Remote

💵 $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Tines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

SaaS • Cybersecurity • Enterprise

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

📋 Description

• Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline • Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform • Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams • Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage • Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan • Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets • Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account • Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer

🎯 Requirements

• 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other) • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners • Knowledge of API's + how they function