Customer Success Manager, Major Accounts

🔥 5 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $80k - $88k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Fullpath

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Automotive • Artificial Intelligence • SaaS

Fullpath is a customer data platform (CDP) specifically designed for automotive dealerships. It unifies and activates first-party data to enhance marketing and sales efforts through AI-driven insights and automation. The platform enables dealers to create personalized marketing campaigns, optimize customer engagement, and improve sales performance by providing a comprehensive view of shopper journeys.

📋 Description

• Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed • Executing a framework to communicate ROI proactively - identifying risks and minimize churn • Analyzing our customers' performance based on data and working with the customers to optimize success • Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health • Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities

🎯 Requirements

• Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs • Experience in digital advertising with Google AdWords and Facebook Advertising • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX. • High level of competency working with data to drive business focus and decision-making • Ability to build and implement follow-up processes • Experience working with CRM systems • Independent problem-solving skills and adaptivity to change • Excellent verbal and written communication skills • Strong work ethic and high energy levels • Legal authorization to work in the United States without the need for employer sponsorship now or in the future.

🏖️ Benefits

• Competitive compensation & comprehensive benefits—because your well-being matters • Flexible, family-friendly environment that supports work-life balance • 15 vacation days per year to start • 80 hours of sick leave • 12 paid holidays • Paid parental leave • 401k with company match