Customer Success Manager

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $215k - $225k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Automation Anywhere

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Automation Anywhere is a leader in agentic process automation, providing solutions that streamline complex workflows across various industries. They offer a platform that integrates artificial intelligence and automation, allowing businesses to automate any process and improve efficiency. With features like AI agent creation, document automation, and centralized management, Automation Anywhere empowers businesses to reduce costs, improve productivity, and achieve higher accuracy in their operations.

📋 Description

• Owning the overall relationship with assigned clients, which includes: • Increasing adoption, ensuring retention, and satisfaction • Establishing a trusted/strategic advisor relationship with each assigned client and driving the continued value of our products and services • Developing, preparing, and nurturing customers for advocacy • Working with clients to establish critical goals or other key performance indicators, and aid the customer in achieving their goals • Working to identify and/or develop upsell opportunities • Working only with our largest customers who represent a significant amount of upsell

🎯 Requirements

• 6+ years’ experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. • Technology background strongly preferred (SaaS, RPA, or Computer Software) • Bachelor’s degree required. MBA is a plus • Prior experience in closing sales deals with clients of all sizes at the executive level • Experience with Salesforce or other Force.com platforms • Proficient in Office software • Experience in building successful intelligent automation programs resulting in significant value to the business enterprise

🏖️ Benefits

• Flexible work schedule / remote roles • Unlimited Personal Time Off • 12 holidays off per year • 4 days volunteer time off per year • Eligible for 4 company Achievement days off per year • Variety of health care and well-being benefits • Paid family/parental leave