Senior Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Demandbase

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Demandbase is a B2B pipeline AI platform that helps go-to-market teams (marketing, sales, revenue operations, and customer success) identify, prioritize, and engage buying groups to accelerate pipeline and revenue. The SaaS platform unifies first-, second-, and third-party data, provides intent detection, account and buying-group identification, web personalization, advertising, and orchestration across the tech stack, and delivers actionable AI-powered insights to drive account-based marketing and sales at scale.

📋 Description

• Own a portfolio of Demandbase's largest and most strategic customer relationships. • Develop trusted advisor relationships with executive stakeholders, including VP, SVP, and C-level leaders across Marketing, Sales, Revenue Operations, and Customer Success organizations. • Drive customer adoption, business value realization, retention, and growth across assigned accounts. • Create and execute strategic success plans aligned to customer business objectives and measurable outcomes. • Lead executive business reviews and strategic planning sessions that demonstrate value and align Demandbase solutions to customer priorities. • Provide consultative guidance on account-based go-to-market strategies, revenue generation, organizational alignment, and operational excellence. • Drive measurable customer outcomes through successful platform adoption and utilization. • Identify risks proactively and develop mitigation plans to improve customer health and retention. • Partner with Account Executives to identify, develop, and execute expansion opportunities through upsell and cross-sell motions. • Influence customer roadmaps by identifying opportunities to expand use cases and increase platform value. • Serve as the voice of the customer and advocate for customer needs across Demandbase. • Lead complex customer initiatives involving multiple stakeholders, business units, and internal teams. • Coordinate resources across Customer Success, Product, Support, Professional Services, Sales, and Marketing to ensure successful customer outcomes. • Navigate obstacles and competing priorities while maintaining accountability for results. • Influence internal processes and programs that improve customer experience, scalability, and operational effectiveness. • Drive continuous improvement initiatives that leave teams, processes, and customer programs stronger than before. • Maintain expertise in industry trends, account-based go-to-market strategies, revenue technologies, and competitive solutions. • Contribute to Customer Success best practices, playbooks, and operational improvements. • Mentor and support Customer Success team members through coaching, knowledge sharing, and feedback. • Develop customer success stories, references, and advocacy programs that showcase business outcomes. • Represent Demandbase as a strategic partner and thought leader in customer-facing engagements.

🎯 Requirements

• 8+ years of experience in Customer Success, Strategic Account Management, Consulting, Revenue Operations, or related customer-facing SaaS roles. • Proven success managing enterprise and strategic customer relationships with executive stakeholders. • Demonstrated ability to drive retention, expansion, and measurable customer outcomes within a SaaS environment. • Strong consultative and executive communication skills, with experience influencing VP and C-level decision makers. • Deep understanding of B2B go-to-market strategies, account-based marketing, demand generation, sales processes, and revenue operations. • Experience working with CRM, marketing automation, sales engagement, intent, analytics, and revenue technology platforms. • Proven ability to lead complex, cross-functional initiatives and navigate ambiguity in fast-paced environments. • Strong analytical skills with the ability to leverage data to drive decisions, recommendations, and customer outcomes. • Demonstrated ability to independently manage multiple priorities while maintaining a high standard of execution. • Experience identifying process improvements and implementing scalable solutions that improve team effectiveness and customer outcomes.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development