Customer Engagement Specialist

🕒 March 25

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Avēsis

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Avēsis is a company dedicated to providing comprehensive specialty benefits focused on improving access, equity, and health outcomes. Specializing in dental and vision plans, Avēsis offers flexible, affordable, and outcome-focused oral health benefits as well as vision plans that connect eye health to overall well-being. With over 40 years of experience, Avēsis is committed to personalized care and building community health networks to service government partners, commercial providers, employers, and brokers. Avēsis operates as a wholly owned subsidiary of Guardian, and leverages tailored network and product solutions to deliver accessible quality care to members, while also administering Medicaid, Medicare, and other essential benefits programs.

📋 Description

• Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity. • Capture member information accurately and update systems with complete and concise data. • Ensure flexibility, stay organized, and comply with constantly changing programs and business rules. • Investigate issues that cannot be resolved at the time of initial call. • Collaborate with internal teams to research and follow up with the Member until a resolution occurs.

🎯 Requirements

• High School Diploma or equivalent required. • 2+ years of experience in a healthcare customer service role. • 1+ year of experience in a high-volume call center. • Ability to work 40 hours/week, Monday - Friday, with shift availability between 7:00 a.m. and 9:00 p.m. Eastern Time is required. • Proficient computer skills including Microsoft Word, Excel, Outlook required. • Capacity to work unencumbered and independently in a home office/virtual environment. • Internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 50 Mbps download/25 Mbps upload required. *No mobile hot spots permitted. • Proficiency to navigate multiple computer software/systems and multi-screen functionality with ease. • Demonstrated sensitivity, empathy, and compassion with Member callers. • Able to maintain confidentiality and adhere to HIPAA requirements. • Excellent written communication: ability to document caller interactions in a concise manner. • Active listening skills while providing exceptional customer service. • Excellent verbal communication skills with the ability to present information in an empathetic, clear, way. • Must be adaptable, flexible, and readily able to adjust to changing situations. • Able to apply logical thinking when evaluating problems. • Adept to interacting with diverse populations. • Overtime may be required at times during peak seasons.

🏖️ Benefits

• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period. • Life and disability insurance. • A great 401(k) with company match. • Tuition assistance, paid parental leave and backup family care. • Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent. • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best. • Employee Resource Groups that advocate for inclusion and diversity in all that we do. • Social responsibility in all aspects of our work.