Customer Enablement Specialist

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CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Deliver live and virtual trainings covering platform fundamentals, features, and best practices. • Support global webinar programs, office hours, and recurring training cadences. • Use standardized curriculum and materials to ensure consistent delivery quality. • Adapt sessions to different customer audiences and experience levels. • Collect and share training feedback to inform curriculum improvements. • Use the LMS for enrollments, session logistics, and engagement tracking. • Identify content gaps and escalate needs to Product Education. • Provide enablement insights to Product, CS, and Support teams. • Assist in delivering customized training sessions aligned to SAG customer workflows and goals. • Build and maintain customer-specific Help Centers for SAG customers. • Ensure customers have a centralized, tailored education hub.

🎯 Requirements

• 1+ years experience in customer enablement, training, implementation, or CS in SaaS. • Proven experience delivering live customer training. • Strong written communication and documentation skills. • Comfort balancing standardized and customized enablement. • Highly organized and execution-focused. • Nice to have: • Familiarity with LMS and knowledge base platforms. • Experience supporting enterprise customers.

🏖️ Benefits

• People: work with talented, collaborative, and friendly people who love what they do. • Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. • Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! • Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave. • Medical insurance, life insurance, and business travel insurance • Stock options as part of our equity-sharing program. • Comprehensive perks program providing stipends for cell phone and internet, home office setup, mental wellness, professional development and tuition reimbursement, plus occasional company-funded meal opportunities throughout the year.