Technical Implementation Manager

🔥 18 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $74k - $94k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤓 Technical Project Manager

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CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Lead end-to-end onboarding and implementation for CreatorIQ customers, from kickoff through go-live and handoff • Align on customer requirements, technical feasibility, and implementation timelines • Enable customers to confidently adopt and scale their use of the platform by configuring the CreatorIQ platform based on customer requirements, use cases, and package scope • Support technical setup including data imports, integrations, and system configuration • Work with APIs, data mapping, and workflows to ensure smooth platform adoption • Serve as a platform expert, delivering tailored training sessions aligned to customer workflows and goals. Translate technical concepts into clear, easy-to-understand guidance for non-technical users • Partner closely with Sales, Customer Success, Product, and Engineering teams • Provide feedback to Product and Engineering to improve platform capabilities and implementation processes • Apply implementation best practices and continuously improve onboarding processes • Troubleshoot technical issues and provide solutions during onboarding • Contribute to automation, tooling, and scalable implementation frameworks

🎯 Requirements

• 4+ years of experience in SaaS implementation, technical onboarding, solutions engineering, or similar roles • Strong technical aptitude, with experience working on: APIs and integrations, Data mapping and workflows, SaaS platforms and system configuration • Solid project management skills, with the ability to manage multiple implementations simultaneously • Strong problem-solving mindset and ability to work in fast-paced, ambiguous environments • Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders • Process-oriented and collaborative team player with a startup mentality, adaptability to change, and willingness to travel up to 25% annually. • Nice to have: Experience with REST APIs, JSON, or integration tools; Familiarity with data handling, SQL, or data pipelines; Experience with CRM or marketing platforms; Exposure to influencer marketing or creator economy tools; Experience or familiarity with AI tools to drive efficiency and process improvements within implementation workflows.

🏖️ Benefits

• People: work with talented, collaborative, and friendly people who love what they do. • Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. • Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! • Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave. • Whole Health Package: medical, dental, vision, life, disability insurance, and more. • Savings: a 401k (USA) plan to help you plan ahead. • Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).