Quality Manager, Customer Service

🕒 February 25

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Creditplus Bank AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1960

🏦 Banking

💸 Finance

👥 B2C

Banking • Finance • B2C

Creditplus Bank AG is a German retail bank specializing in consumer finance and savings products. For over 60 years it has offered personal and auto loans (including instant, small and civil‑servant loans), fixed-term deposits, insurance add-ons and digital and branch-based customer services, emphasizing fast, largely digital application and processing. The bank highlights customer experience, sustainability (including a B Corp certification and sustainable finance commitments) and is part of the Crédit Agricole group.

📋 Description

• Develop quality standards for cooperation with external service providers in the call center area • Ensure and optimize the performance and quality of external service providers • Independently design audit and control mechanisms to ensure compliance with quality and performance standards (KPI-based) • Conduct sample analyses to identify deviations or trends • Handle and constructively resolve escalations and complaints • Develop and implement process optimizations • Conduct on-site vendor audits at external service providers • Organize and conduct regular review meetings • Monitor data protection and compliance with security requirements • Participate in projects

🎯 Requirements

• Degree in Business Administration or a comparable qualification • Professional experience in a call center, ideally within the financial sector, with experience in project control and process optimization • Strong service and customer orientation, as well as good negotiation skills • High quality awareness and strong communication skills • Solution-oriented, structured and reliable way of working • Excellent Confluence and Jira skills and good knowledge of Six Sigma • Very good MS Office skills • Very good German and English language skills

🏖️ Benefits

• 30 days of vacation and, not to forget: two additional company holidays on December 24 and 31 • Attractive compensation package: 13 monthly salaries, annual bonus, capital-forming benefits • Location flexibility: up to 60% remote work and workation options • Subsidy for the Germany public transport ticket (Deutschlandticket) • Flexible working hours with an attractive flex-time model • Meaningful work: our social and environmental commitment is reflected in numerous valuable ESG and CSR projects for a better society and environment • Work & Life: with our partner voiio (Employee Assistance Program) we support you in work and private life — from everyday questions to emergency assistance, including coaching, referrals, live events and many other services • We invest in your development: tailored training, conferences, LinkedIn Learning and more to build soft skills and technical expertise • Health: we support employees’ physical and mental health with various health offerings such as preventive check-ups and health days • Free gym access on our company premises before, during or after work • For our community: look forward to summer parties, Christmas parties and team events • Attractive employee perks: subsidy for healthy workplace meals in the office, free water, coffee & tea, regular fruit and vegetable deliveries, bike leasing, employee referral program, corporate benefits, employee loans • Company pension scheme and participation in discounted share purchase programs