Senior Analyst, GTM Strategy – Operations

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🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🎁 Product Marketing

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed. • Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions. • Run operational rhythms: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution. • Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up. • Leverage AI to enhance GTM performance: Apply AI tools to analyze data, identify patterns, automate workflows, and generate insights across pipeline, customer interactions, and revenue operations. • Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content, and leadership presentations. • Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas. • Drive critical planning activities, including capacity planning, territory design, and goal setting, applying a strong financial lens to all strategic decisions.

🎯 Requirements

• 5+ years of combined experience in GTM Strategy, Sales Operations, Management Consulting, Product Management, or a similar strategic generalist role, preferably within a SaaS or B2B technology company. • Intimate understanding of recurring revenue business models, the SaaS customer lifecycle, sales cycles, and key drivers of sales success. • Outstanding analytical and modeling skills; with the talent for conducting research, analyzing data, developing hypotheses, and crafting effective, data-driven recommendations. • Deep familiarity with Salesforce (lead flow, reporting, and dashboard creation), adjacent tooling (Gong, Clari, Outreach, etc.), and experience with BI tools (Tableau, Looker, etc.), with a strong point of view on how traditional GTM infrastructure will be reshaped by AI. • Strong verbal and written communication skills with proven experience presenting to and influencing senior stakeholders and executives. • High sense of ownership, extreme organization, and ability to thrive in a dynamic work environment, comfortable with ambiguity. • AI Fluency: You use AI as part of your daily operating system for analysis, pattern recognition, workflow automation, and insight generation. • Strong perspective on how to best leverage AI tools including LLMs (e.g., ChatGPT, Claude, Gemini), signal aggregation tools (e.g., Perplexity), enrichment platforms (e.g., Clay, Apollo), and workflow automation tools (e.g., Zapier, Make) and how they’ll change the way teams operate. • Experience using AI layered on CRM and call data to extract patterns, objections, and deal insights.

🏖️ Benefits

• Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams • Remote working arrangements • Competitive Base Salary • Generous paid vacation • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees • Training opportunities provided by Crescendo and outside entities • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development