VP of Solutions Engineering

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Own the global Solutions Engineering function — setting vision, structure, and operating cadence for a distributed team across US and EMEA. • Serve as a strategic partner to the CRO and Sales Leadership, co-owning deal strategy on enterprise and strategic accounts and participating in executive-level customer conversations. • Design repeatable, high-impact demos, proof-of-concept frameworks, and technical narratives that bring Crescendo's Managed AI + Superhuman differentiation to life. • Build and own the career framework, hiring strategy, onboarding, and professional development programs that make Crescendo SE a destination function. • Own department metrics, capacity planning, and monthly and quarterly business reviews in a high-growth environment where each quarter raises the bar. • Define and iterate the playbooks by which the team delivers demos, conducts technical discovery, and translates customer signals into clear product insights that inform roadmap decisions. • Collaborate with Product, Marketing, and Sales Enablement to develop customer-facing resources, competitive positioning, and scalable pre-sales assets. • Ensure consistency and excellence across the global team through robust process design and enablement infrastructure. • Build trusted advisor relationships with prospects, executives, and technical decision-makers to drive deal velocity, compress sales cycles, and support expansion.

🎯 Requirements

• 12+ years in Solutions Engineering or Sales Engineering, with 6+ years in progressive leadership roles • Proven track record of building and scaling SE organizations in high-growth SaaS, ideally in CX, AI, or infrastructure. • History of winning large, complex, strategic deals through technical depth, executive presence, and creative problem-solving. • Ability to operate across altitude — equally effective in a live demo, a C-suite strategy session, or a pipeline review. • Strong cross-functional instincts: you know how to influence product, marketing, and sales to create compounding leverage. • A builder's mindset — process design, playbook creation, and organizational development energize rather than exhaust you. • Experience managing globally distributed teams and navigating the nuances of enterprise sales across North America and EMEA.

🏖️ Benefits

• Competitive compensation, meaningful equity, and benefits commensurate with senior executive talent. • An executive seat at the table during the most consequential chapter of Crescendo's growth. • A global customer base and the opportunity to solve meaningful problems at scale. • A culture that moves fast, demands excellence, and celebrates big wins together.