Deal Strategy & Operations Manager

🕒 March 14

🇺🇸 United States – Remote

💵 $140k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions • Build creative deal structures, pricing models, and commercial terms that balance speed, risk, margin, and customer experience • Own approval workflows and act as escalation owner from first quote through final signature • Translate deal data, discount trends, and outcomes into actionable insights • Lead win/loss and deal retrospectives to institutionalize learnings and refine deal strategy • Ensure deal structures align with revenue recognition principles and company financial goals • Drive end-to-end improvements across the quote-to-cash lifecycle • Define business requirements and partner with systems teams on Subskribe, CLM, and Salesforce enhancements • Lead UAT and rollout of new deal processes and tooling • Represent Deal Strategy & Operations as a key stakeholder on high-priority cross-functional initiatives • Standardize and document workflows to enable speed and scale • Provide ongoing training to Sales on pricing, deal construction, and quoting with a strong focus on the why behind the strategy • Contribute to and maintain a self-service Deal Strategy Playbook

🎯 Requirements

• 5+ years of experience in Deal Desk, Deal Strategy, Commercial Operations, Revenue Operations, Legal Ops, or Sales Operations • Proven ownership of complex enterprise SaaS deals from quote to cash • Hands-on experience administering or optimizing CPQ tools (Subskribe preferred) • Strong Salesforce fluency across quoting, approvals, and deal reporting • Solid understanding of enterprise SaaS contracting concepts (order forms, MSA, DPA, SOW) • Exceptional communication skills with high emotional intelligence; able to influence without authority • Comfortable navigating ambiguity and making judgment calls in fast-paced environments

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: Flexible