Demo Engineer Manager

🕒 April 3

🇺🇸 United States – Remote

💵 $140k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Lead a high-impact team responsible for bringing AI-powered platform to life in pre-sales environments • Oversee the development of scalable demo infrastructure and tooling • Build rich out-of-the-box demo environments • Personalize experiences to showcase the full value of Cresta’s capabilities • Manage and grow a team of Demo Engineers within the Solutions Team • Partner closely with Solutions Engineering, Conversation Designers, Product, and Engineering • Define vision, standards, and operating model for demo engineering at Cresta • Establish best practices, standards, and operating processes for demo environments, POCs, and pilots

🎯 Requirements

• 5–8+ years of experience in engineering, solutions architecture, technical pre-sales, or related roles, with 2+ years in a leadership or management capacity preferred • Strong technical foundation, including APIs, integrations, authentication, data systems, and scripting (Python, JavaScript, etc.) • Proven ability to build and scale technical teams, processes, and systems in fast-paced, high-growth environments • Experience owning complex, customer-facing technical initiatives such as demos, POCs, or pilots • Excellent cross-functional leadership skills, with the ability to influence across Product, Engineering, and GTM teams • Strong strategic thinking combined with a hands-on, execution-oriented mindset

🏖️ Benefits

• Competitive, location-based pay that reflects the market and individual contributions • Comprehensive benefits package for you and your family