Infrastructure Engineer - SRE

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July 13

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Cresta

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SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. • You are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely.

🎯 Requirements

• 5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field. • Deep proficiency with coding languages such as Golang or Python. • Deep familiarity with container-related security best practices. • Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. Experience with GPU-enabled clusters is a bonus. • Production experience with Kubernetes templating tools such as Helm or Kustomize. • Production experience with IAC tools such as Terraform or CloudFormation. • Production experience working with AWS and services such as IAM, S3, EC2, and EKS. • Production experience with other cloud providers such as Google Cloud and Azure is a bonus. • Production experience with database software such as PostgreSQL • Experience with GitOps tooling such as Flux or Argo. • Experience with CI/CD such as GitHub Actions.

🏖️ Benefits

• Paid parental leave to support you and your family • Monthly Health & Wellness allowance • PTO: 28 days in Berlin