Senior Software Engineer – Authentication

🕒 April 2

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Play a substantial role in the platform frontend and authentication engineering team. • Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements. • Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables. • Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards. • Technical ownership in a substantial part of the Cresta authentication stack. • Contribute to building the best-in-class company in addition to building the best-in-class product. • Full stack support for Cresta’s 1st party and 3rd party authentication systems (frontend and backend). • The authentication team is responsible for building systems to authenticate users, service accounts, virtual agents, server workloads, cloud based authentication for external integrations, etc. • Expanding Cresta’s BYOID (Bring Your Own Identity) repertoire. • Securing sign-in (password authentication, multi-factor authentication, etc) and application access. • Building customized, streamlined and frictionless customer-specific auto-login systems. • Improving and migrating from legacy authentication systems to more modern industry-based, standardized and secure systems.

🎯 Requirements

• Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals. • 8+ years of experience in relevant domains (Identity and Access Management). • Very solid coding skills. • Experience in various authentication protocols (OAuth 2.0, OIDC, SAML 2.0, FIDO 2.0, etc). • Golang for backend services (gRPC, Protobuffers). • Postgres, Redis, Kubernetes, Cloud based services (AWS), etc. • Familiar with React or Angular. Have used at least one of them in large scale consumer-facing products. • Proficient in designing and maintaining clear end-to-end authentication systems. • Experience as a technical lead of full stack supporting various authentication and security product features.

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada