Client Success Manager

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October 31

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CrewBloom

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B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• Develop and nurture strong relationships with key clients to understand their business goals, challenges, and objectives. • Act as the main point of contact for client inquiries, concerns, and escalations, ensuring timely and effective resolution. • Acquire a deep understanding of our products or services to provide expert guidance and consultation to clients on how to best utilize our offerings to meet their business needs. • Proactively identify opportunities for clients to optimize and expand their usage of our solutions. • Lead the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of our products. • Provide training sessions to clients on features, best practices, and updates to maximize their utilization and satisfaction. • Develop strategies to enhance client satisfaction, loyalty, and retention. • Collaborate with sales teams to identify upsell or cross-sell opportunities based on clients' evolving needs. • Gather client feedback through surveys, meetings, and other channels to understand their experiences and sentiments. • Analyze feedback to identify trends, areas for improvement, and opportunities to enhance our products and services. • Collaborate with internal teams, including sales, product development, and support, to ensure a cohesive and positive client experience. • Communicate product updates, new features, and relevant information to clients in a clear and timely manner.

🎯 Requirements

• Bachelor's degree in business, marketing, or a related field. • Proven experience in a client-facing role, preferably as a Client Success Manager or in a similar position. • Exceptional communication and interpersonal skills. • Strong problem-solving and strategic thinking abilities. • Ability to thrive in a fast-paced environment and manage multiple priorities. • Familiarity with CRM software and customer success tools. • A passion for customer success and a dedication to exceeding client expectations. • **Minimum Technical and Work Environment Requirements:** • **Internet Connection:** • Primary internet connection with a minimum speed of **15 Mbps**. • Backup internet connection with at least **10 Mbps**. • Backup connection must be capable of supporting work during a power outage. • **Primary Device:** • Desktop or laptop equipped with at least: • **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor. • A minimum of **8 GB RAM**. • **Backup Device:** • Must meet or exceed the performance of an **Intel Core i3** processor. • Must be functional during power interruptions. • A functioning **webcam**. • A **noise-canceling USB headset**. • A **quiet, dedicated home office space**. • **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.