HR Compliance and Operations Specialist

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CRG Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏢 Enterprise

🤝 B2B

🎯 Recruiter

Enterprise • B2B • Recruitment

CRG Solutions is an IT consulting and engineering firm that delivers managed IT services, enterprise engineering (networks, data centers, cloud, collaboration, and programmability), and talent solutions such as staff augmentation, talent search, nearshoring, and build-operate-transfer. The company also provides automation and digital transformation services (including AI, IoT, RPA), 24/7 help desk and NOC operations, and industry-focused technology support for sectors like healthcare, education, and travel. With roughly 29 years’ experience and operations in LATAM and the US, CRG focuses on helping enterprise clients manage and modernize their technology infrastructure.

📋 Description

• Serve as the first point of contact for employee HR inquiries related to benefits, payroll, employment verification, policies, and HR procedures. • Manage and route HR cases through ServiceNow. • Identify opportunities to improve HR processes and employee experience. • Coordinate end-to-end onboarding for new hires, including local and international employees. • Support new hire orientation sessions and benefits presentations. • Maintain employee records and HR documentation. • Process employment documentation, background checks, and compliance requirements (I-9, E-Verify, Right to Work, etc.). • Administer employee benefits enrollment, changes, and terminations. • Process life events, open enrollment, and dependent verification. • Manage benefits billing and reconciliation with vendors and payroll. • Resolve employee benefits inquiries and collaborate with internal stakeholders. • Provide HR operational support for Costa Rica and UK employees. • Support Global Mobility initiatives. • Partner with local leadership to provide day-to-day HR support. • Generate Workday reports. • Support HR system testing and implementations. • Participate in HR projects, process improvements, acquisitions, and other operational initiatives.

🎯 Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field. • 4+ years of experience in Human Resources or HR Operations. • Experience supporting onboarding, employee lifecycle, and HR administration. • Experience managing employee benefits is highly preferred. • Experience supporting US and Costa Rica HR processes. • Experience maintaining confidential employee records. • Experience with HRIS platforms (Workday preferred). • Experience with ServiceNow or similar ticketing/service management platforms. • Microsoft Office (Excel, Outlook, Word, PowerPoint). • Experience with DocuSign is a plus. • Advanced English (C1 or higher) – Required. • Spanish – Required.

🏖️ Benefits

• Employee Support • Onboarding & HR Operations • Benefits Administration • International HR Support • HR Systems & Projects