Customer Success Engineer, Strategic

3 days ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $110k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

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Cribl

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SaaS • Cloud

Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.

501 - 1000 employees

Founded 2017

☁️ SaaS

📋 Description

• Act as a trusted, strategic and technical advisor to customers • Establish and maintain relationships with stakeholders and senior management • Drive adoption and value and discover additional opportunities for Cribl • Keep your finger on the pulse of your customers • Collaborate cross-functionally with Cribl sales, marketing, product, and engineering teams • Track metrics and customer-specific information with the Cribl Customer Success Platform • Inspire, mentor, and coach team members as an integral piece of the Customer Experience organization

🎯 Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales • A customers-first mindset with great communication and relationship management skills • Proven track record and experience working with large complex enterprises • Experience with Observability, Logs, Metrics, IT Operations, and Security • Quick learner with strong engineering and problem-solving skills • Willingness to travel as needed (up to 15%-20%) • You live in Dallas or Atlanta

🏖️ Benefits

• health, dental, vision, short-term disability, and life insurance • paid holidays and paid time off • fertility treatment benefit • 401(k) • equity • eligibility for a discretionary company-wide bonus