Cribl
SaaS • Cloud
Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.
Customer Success Engineer
November 3
🇦🇪 United Arab Emirates (UAE) – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
Cribl
SaaS • Cloud
Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.
📋 Description
• Act as a trusted/strategic advisor for customers • Become the trusted Cribl expert for observability pipelines • Establish and maintain relationships with stakeholders and senior management • Communicate effectively to tech touch customers • Drive continued and expanded value by expanding usage of existing use cases • Clear, effective communicator working cross-functionally with Cribl teams • Keep our customers healthy in their customer journey with Cribl • Continually inspire, mentor, and coach team members
🎯 Requirements
• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales • A customers-first mindset with great communication and relationship management skills • Proven track record and experience working with large complex enterprises • Experience with Observability, Logs, Metrics, IT Operations and Security • Proven ability to drive continuous product value by developing new use-cases • Quick learner with good technical and problem-solving skills • Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.) • Solid technical understanding of managing customers through Customer Success Platforms • Working knowledge of major cloud providers (AWS, Azure, GCP) • Loves talking to customers and solving problems • Experience working remotely • Fluent speaking and writing skills in English • Willingness to travel as needed (up to 25%) • You live in Dubai
🏖️ Benefits
• Diversity drives innovation and better decision making • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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