Senior Engineering Manager – Conversation Application

Job not on LinkedIn

November 22

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+15 more states

⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $135.5k - $178.1k / year

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

🦅 H1B Visa Sponsor

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Crisis Text Line

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Non-profit • Social Impact • Wellness

Crisis Text Line is a non-profit organization providing free, 24/7 support for people in crisis. Through text messaging and platforms like WhatsApp, individuals can connect with trained volunteer Crisis Counselors who offer confidential assistance. The organization helps people manage issues such as anxiety, depression, and various forms of abuse, with a mission to move individuals from a state of distress to calm. Crisis Text Line also provides volunteering opportunities and bilingual support, supporting mental health awareness and promoting empathy and resilience in communities.

201 - 500 employees

Founded 2013

🤝 Non-profit

🌍 Social Impact

🧘 Wellness

💰 $23.8M Series B on 2016-06

📋 Description

• Lead the modernization of core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across routing, counselor tools, and shared services. • Standardize CI/CD, deployments, observability, logging, and telemetry across AWS- and Go-based environments to enable reliable, predictable operations. • Establish SLAs, incident management practices, performance baselines, and monitoring frameworks to strengthen system resilience, reliability, and error visibility. • Drive platform maturity from ~2/5 to ~4/5 by implementing engineering standards, documentation patterns, and consistent service quality across the squad. • Own the technology strategy and develop a plan to modernize core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across the CTL platform, volunteer management lifecycle, and other core services. • Own the execution and delivery of client-facing features by leading an engineering team committed to quality, velocity, and customer impact. • Partner with Product, Developer Platform, DevOps/SRE, and Security to align on shared infrastructure, governance, roadmap priorities, and technical dependencies. • Collaborate with Data Engineering, Research, and Analytics to ensure cross-service reliability, performant data flows, and architectural alignment across the Build department. • Lead and mentor a team of 6–8 engineers, supporting growth in architectural thinking, system ownership, delivery discipline, and engineering excellence. • Set clear expectations, provide thoughtful and actionable feedback, and cultivate a culture of reliability, autonomy, innovation, and strong documentation practices. • Serve as a coaching-focused, people-first leader who brings structure, clarity, and calm to complex platform and migration work.

🎯 Requirements

• 5+ years of experience building and supporting backend or platform systems in production. • 3+ years of engineering management experience, leading teams, and driving delivery. • Experience in modernizing legacy systems and leading migrations (e.g., PHP → Go , monolith → services). • A strong understanding of distributed systems, API-first architecture , and service design. • Hands-on experience with AWS , Terraform , CI/CD pipelines , GraphQL , and relational databases. • Able to coach teams on AWS best practices, owning reliability, cost, and security posture. • Commitment to engineering quality, including experience establishing automated testing practices and integrating modern test frameworks (e.g., Playwright, unit/integration testing, contract testing) into team workflows. • Experience improving reliability and observability — logging, monitoring, telemetry, and performance tuning. • Strong skills in planning, prioritization, and execution, especially in sprint-based environments. • Excellent communication skills and ability to work well with technical and non-technical partners.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Remote work options • Professional development opportunities