Portuguese Customer Service Officer

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🕒 December 1, 2025

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Cross Border Talents is a specialist recruitment consultancy that connects talent worldwide with employers, focusing on Engineering, ICT and multilingual customer experience roles. The company offers permanent placements and talent-leasing solutions, manages a talent pool and supports remote, cross-border hiring and relocation across 102+ countries. Headquartered in Lisbon, Portugal, CBT emphasizes efficient, tech-enabled recruitment processes, candidate support and bridging global skill gaps.

📋 Description

• build strong customer relationships • deliver exceptional customer experiences • troubleshoot inquiries effectively using open-ended questions, support documents, and system training • provide recommendations for common issues and frequently asked questions

🎯 Requirements

• fluent in Portuguese (C2 Level or Native) • good command of English (B2 level) • ability to work in rotating shifts • solid computer skills • prior experience or any interaction with clients is advantageous • strong communication, listening, and empathy skills • excellent time management and a cooperative attitude

🏖️ Benefits

• paid travel expenses • two weeks of free accommodation in a hotel • assistance with finding suitable housing based on your preferences • supported legal processes and administration matters • renewable 12-month contract • health coverage • private health care • appealing salary (including a performance bonus) • free Greek lessons • participate in engaging social and cultural activities • enjoy discounts on various services and products like gym memberships, theme parks, and restaurants